В. В. Сдобников, А. В. Селяев, С. Н. Чекунова

Expressions used in orders

1. 
   Your order is receiving immediate attention and you can depend on us to effect delivery at Southampton well within your time limit.
   
2. 
   We have taken special note of your packing instructions and these will be strictly observed.
   
3. 
   We note that the goods are to be collected at your works by your forwarding agent, and we shall accordingly notify Carter & Sons when the order is ready to be called for.
   
4. 
   We cannot guarantee delivery by next Friday as your order was received too late for this week’s dispatch, but we are sending your goods by rail, and they will reach you more quickly that if we waited for the next van delivery.
   
5. 
   We have not yet had precise shipping instructions and are holding your order until these arrive.
   
6. 
   As you do not give any special instructions for forwarding, we are passing your order to our forwarding agents in the usual way.
   
7. 
   As you need the goods so urgently we have arranged transport by road to the port. This will make shipment by S.S. Lincoln possible.
   
8. 
   To avoid storage charges at the port, we are holding your goods here pending arrival of your forwarding instructions.
   
9. 
   As we have not had the pleasure of doing business with you before, we enclose a copy of our invoice, and will be glad if you arrange payment either by banker’s draft or by opening and irrevocable letter of credit in our favour. Please also state what document you require.
   
10. 
    As requested, we shall draw on you at 60 days for the amount of our invoice, one copy of which is enclosed, the draft to be accepted by your bankers as arranged.
    
11. 
    Our terms are net. You will appreciate that our low prices make it impossible for us to grant any discount.
    
12. 
    Our prices are ex-works; should you wish us to undertake shipping arrangements we will gladly do so, adding the costs involved to our draft on you.
    
13. 
    Prices of raw materials have risen steeply since our quotation of 11 May, and we could now accept your order only at the rates quoted on the attached list. We await your confirmation before executing your order, but shall be pleased to give you priority if your reply reaches us within 3 days.
    

Refusing an order

1. 
   In this instance we are unable to accept your order, as we cannot match your pattern.
   
2. 
   Much as we should like to do business with you, we fear we cannot turn out brushes of reasonable quality at the price you ask.
   
3. 
   Supplies of raw materials are becoming difficult to obtain and we have no alternative but to decline your order.
   
4. 
   As we would not be able to promise delivery before next spring, we feel we must return your order, with our apologies and thanks.
   
5. 
   We have a waiting list of several hundred for these machines and can give no guarantee of delivery this year.
   
6. 
   Production difficulties force us to decline further orders for this model for the time being.
   
7. 
   The political situation has caused supplies of beef to “dry up” entirely, and we are forced to discontinue the manufacture of these goods.
   
8. 
   There is no demand for the material of the type you submit as a sample, and we shall not manufacture further supplies.
   
9. 
   Any alteration in design would mean re-setting our machines, and the cost of this would be prohibitive unless you could place an order for some 5,000.
   
10. 
    It would be impossible for us to supply this small quantity in wrappers of varying design and colour, without considerably raising the prices.
    
11. 
    While thanking you for your order, we have to explain that we supply only to authorised dealers in each town, and at present we are not considering increasing the number of dealers in your area.
    

1. 
   Dear Sirs:
   

2. 
   Dear Sirs,